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Introduction to Cloud Powered Service

What is Cloud Powered Service?

Cloud applications and platforms such as Salesforce’s Service Cloud enable you to engage with customers wherever they are, not just through a call center. Engaging with the community around your products and services results in productive (and happy) customer service representatives efficiently serving delighted customers.

Solutions for Cloud-Powered Service

Building a cloud-powered service organization requires more than just giving your customer support reps access to a CRM system. Appirio offers technology-enabled services that support the entire service and support cloud adoption life cycle:

• Service & Support Blueprint: Helping support team rethink their processes to adapt to an increasingly mobile and social customer base.
  More on Appirio’s Social Enterprise offerings.
  
• Service Cloud Deployment and Adoption: Helping deploy and ensure the adoption of Salesforce Service Cloud across their support teams... and their customer base.
  More about Appirio’s Cloud Migration offerings for Salesforce
  
• Service Cloud Extensions: Ensuring that your service cloud meets the unique needs of your business through custom development on Force.com, including deploying highly customized customer portals.
  More about Appirio’s Cloud Development offerings
  
• Service Cloud Measurement & Enhancement: Helping your service cloud deployment evolve with the needs of your business by supporting and enhancing your service cloud over time.
  More about Appirio’s Cloud Management offerings.

Our Results

Appirio has helped more than 100 of Salesforce’s leading customers use the Service Cloud to power their service and support organizations, including:

	Single worldwide platform for support and sales, including a customer portal for 6000+ users
	Rules-based case assignment engine & customer portal
	State-of-the-art retirement administration service center managing 270,000 members
	Service cloud customer portal for renovation services business with secure log-in to submit & track project status
	Remote technical services call center deployment to support launch of new business

Why Appirio?

• Our expertise: Appirio has deep functional and technical expertise in service and support operations, both traditional best practices and emerging best practices enabled by social and mobile technology.
• Our approach: Building a cloud-powered business take a cloud-focused partner. Appirio’s experts are 100% focused on the public cloud, and are enabled by cloud-specific tools for iterative development, deployment, and management of your service cloud.
• Our innovation: Appirio’s customer-driven innovation has been showcased at events like Dreamforce more than any other partner—this year’s Dreamforce highlighted innovative service cloud solutions from Appirio customers VMware, P&G, and Plantronics