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Salesforce.com Consulting Services—Make the most of your investment in Salesforce CRM

Current Situation

Salesforce is well established as the leading cloud solution for sales, marketing and support. Enterprises like Dell, Plantronics, BMC, Qualcomm and Black & Decker have realized both cost savings and business value by implementing Salesforce's Sales and Service Clouds.

Source: Salesforce customer satisfaction survey

Implementing Salesforce CRM on an enterprise scale multiplies the benefits, presenting opportunities to streamline and integrate sales, marketing and support processes and systems. However, SaaS is a new model for consuming and delivering software and therefore raises some new questions.

Appirio Services

Appirio offers a comprehensive set of services to help enterprises realize the full benefits of Salesforce CRM. Key elements include:

• Discovery, mapping and modeling of sales or support business processes
• Early prototyping of new processes in salesforce.com
• ROI/TCO analysis in the discovery and project phases
• Customization of salesforce.com to enable best practice sales, marketing or support processes
• Migration to salesforce.com from legacy on-premise systems and integration with other core systems
• IT and business user training and change management

In addition, Appirio extends the capabilities of Salesforce through custom development and products built on the force.com platform.

Featured customers

Appirio has helped over 100 enterprises realize the benefits of moving their sales, marketing or support processes to the Salesforce cloud including ThomasNet, Dolby, Plantronics, Qualcomm, Author Solutions, Saveology, Borland, Compass Learning, and CRC Health.

Salesforce CRM: Sales Force Automation

Salesforce CRM: Customer Service and Support

Why Appirio?

Appirio has broad expertise across cloud platforms and experience helping 180+ enterprises adopt and connect leading cloud applications and platforms such Salesforce, Google and Workday. This means we can help enterprises not only adopt or develop a single application but also build a comprehensive cloud adoption plan.

A cloud adoption plan brings together multiple cloud applications and platforms so that enterprises multiply the benefits of their cloud applications across their business, not just a specific area. Appirio’s unmatched experience, innovative technology, cloud focus, strategic partnerships and expert team ensure that you realize the step change benefits that are possible with cloud applications and platforms.

• Unmatched Experience: Have worked with many of Salesforce's largest customers including Japan Post, Thomson Reuters, Qualcomm and many more.
• Innovative Technology: Appirio's cloud solutions are powered by innovative technology that is honed from hundreds of real-world customer engagements. Our cloudsourcing library packages our best extensions and tools to ensure success with Force.com development and our CloudWorks solutions bring together Salesforce information with other cloud applications to increase business and IT productivity.
• Cloud Focus: Complete dedication to cloud computing—we only partner with pure cloud providers, we run our own business 100% in the cloud and our service delivery model is designed for iterative development in the cloud
• Strategic Partnerships: Appirio has strategic partnerships with the leaders in enterprise cloud computing including Salesforce, Google, Amazon and Workday. Appirio is Salesforce's go to partner—spoke at 20+ sessions at Dreamforce, featured on stage at multiple Cloudforce events and involved with largest and most complex projects
• Expert Team: Experienced team of 100+ dedicated Salesforce consultants including more Salesforce-certified consultants than anyone besides Salesforce.