How do I thrive after go-live in the cloud?
Congratulations! You’ve gone live with your cloud-based application. So what’s next?
For cloud applications, go-live is just an early milestone in a continuous series of releases. Vendors like Salesforce.com, Workday, and Google deploy major and minor releases all the time, and all customers get upgraded together. Your users are being conditioned to expect faster resolution of questions, bugs, and enhancement requests. Your post go-live team has to keep pace with the speed of business change AND business expectations.
Organizational changes, productivity initiatives, unanticipated usage patterns, and vendor upgrades create unpredictable demand for resources to manage and improve your applications. Most businesses stretch their limited IT teams across roles in which they may have little experience, resulting in slow response times and mistakes. Or they let the enhancement backlog grow, and lose the confidence of users.
How can you manage a growing backlog with a post go-live solution that is responsive and keeps delivering increased value from your cloud investment?
Solution: Subscription access to cloud expertise and technology
Appirio’s Cloud Management service extends the capabilities of internal teams with subscription-based access to cloud expertise and technology based on thousands of cloud projects. We deliver advice, customization support, enhancements, and system administration, all for a simple, fixed annual fee.
Your Cloud Management team will support ongoing administration and continuous improvement of Salesforce.com, Workday, and Google Apps, as well as custom cloud applications built on Force.com, Google App Engine, and other platforms-as-a-service. Services range from regular enhancement releases to your production apps, to "ask-the-expert", to briefings on how a vendor’s upcoming releases will affect your users, to resolving escalated help desk issues, to change and release management of your entire cloud environment.
|Services||Appirio Cloud Management...||Benefits|
||...provides access to expert advice to make informed decisions||
|Enhancements & Support
||...drives issue resolution and change management of application customizations||
||...runs day-to-day administration||