Products

Appirio Cloud Storage for salesforce.com

FAQ

How can I try it out?
Appirio Cloud Storage is available for download from Salesforce.com's AppExchange at https://www.salesforce.com/appexchange/detail_overview.jsp?id=a0330000005I0exAAC. After installing Appirio Cloud Storage in your Salesforce.com org, go to the "About Cloud Storage" tab and click "Check Setup." Follow the instructions and, within minutes, your organization will have full access to the product. Note, the trial edition limits the size and number of files you can store.

How do you make it secure?
Appirio Cloud Storage fully encrypts each piece of data as it passes from your computer to the Amazon S3 store. Once there it is protected by the same strong security mechanisms that protect thousands of customers using Amazon's services (see Amazon developer center for more information).

In addition, when sending and receiving data, Appirio uses the Salesforce.com API to confirm that the user belongs to the org they claim to, and that the user has access to the corresponding Salesforce.com record. In addition, because we use the Salesforce.com session object, usage is restricted to users currently logged into Salesforce.com and accessing Salesforce.com records. At no time does Appirio have access to your Salesforce org or data directly.

Please review Appirio's security and privacy policy for more information.

Can I access the documents outside of Salesforce?
No, because of our focus on security, we do not allow external access to files. We use Salesforce.com's security features to ensure security and prevent unauthorized access to documents.

Can I Use Cloud Storage with Custom Objects?
Yes. When you first install Appirio Cloud Storage, you'll get objects and buttons that work with Accounts, Contacts, Cases, Opportunities, and Campaigns. You can easily extend this to custom objects - and we give you simple instructions on how to do it!

Can I Migrate My Existing Attachments?
We do have a migration utility we make available to customers.

  • It will: Copy documents from some or all of these objects, Accounts, Contacts, Cases, Campaigns, Opportunities
  • It will not: Migrate data from other standard or custom objects (yet) or delete documents from existing records. We are very sensitive for automatically deleting documents. We will be providing customers options and support with the Premium and Ultra version for how to do this.

Can Appirio Cloud Storage also be used to store structured data from my SFDC database (e.g. long text fields)?
No. Appirio Cloud Storage replaces SFDC attachments and documents, but it cannot be used as a replacement storage area for structured data that is stored as fields (e.g. text fields) in your SFDC database.

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