Appirio Privacy and Security Policy, May 1 2008
Appirio has created this privacy and security statement ("Statement") in order to demonstrate our commitment to keeping our customer’s information private and secure. Privacy and security in the Appirio website and related applications (collectively, the "Service") is of great importance to us. Because we gather important information from our visitors and customers, we have established this Statement as a means to communicate our information gathering and dissemination practices. We reserve the right to change this Statement and will provide notification of the change at least thirty (30) business days prior to the change taking effect.
Privacy of Collected Information
We may require customers who register to use the Service to give us contact information, such as their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, credit card number, and the number of users within the organization that will be using the Service. At the time you express interest in attaining additional information, or when you register for the Service, we may also ask for additional personal information, such as title, department name, fax number, or additional company information, such as annual revenues, number of employees, or industry. Customers can opt out of providing this additional information by not entering it when asked. Customers can update or remove their personal information at any time by emailing remove@appirio.com.
Appirio uses the information that we collect to set up the Service for individuals and their organizations. We may also use the information to contact customers to further discuss customer interest in our company, the Service that we provide, and to send information regarding our company or partners, such as promotions and events. Customers are invited to receive an email newsletter by providing an email address. Customer email addresses and any personal customer information will not be distributed or shared with third parties. Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to remove@appirio.com. Separately, customers are also asked to provide an email address when registering for the Service, in order to receive a username and password. We may also email information regarding updates to the Service or company, and will send a Customer Newsletter. Again, email will not be distributed or shared and customers can opt out of receiving any communication by emailing remove@appirio.com at the time it is distributed, or at the time any customer registers for the Service.
Except as we explicitly state at the time we request information, or as provided for in the Terms and Conditions of Appirio’s products, we do not disclose to third parties the information provided. All financial and billing information that we collect through the Service is used solely to check the qualifications of prospective customers and to bill for the Service. This billing information is not used by Appirio for marketing or promotional purposes. Appirio uses a third-party intermediary to manage the credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing. Other third parties, such as content providers, may provide content on the web site but they are not permitted to collect any information nor does Appirio share user information with these parties.
Customers of the Service will be using the Service to host data and information ("Data"). Appirio will not review, share, distribute, print, or reference any such Data except as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of our Terms and Conditions, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.
Appirio may also collect certain information from visitors to and customers of the Service, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Serivce in order to constantly improve its quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
If a user elects to use our referral service for informing a friend about our Service, we may ask them for the friend's name and email address. Appirio will automatically send the friend a one-time email inviting them to visit the Service. Appirio does not store this information.
Security
Our Service has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Service is accessed using Netscape Navigator, or Microsoft Internet Explorer versions 5.5 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to you. Our Service is made available to you through servers hosted by Amazon, Google, and salesforce.com. These servers are hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Appirio Finally, our Service requires unique user names and passwords that must be entered each time a user logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.
Opt-Out Policy
Appirio offers its visitors and customers a means to choose how we may use information provided. If, at any time after registering for information or ordering the Service, you change your mind about receiving information from us or about sharing your information with third parties, send us a request specifying your new choice. Simply send your request to remove@appirio.com.
Correcting & Updating Your Information
If customers need to update or change registration information, update billing information, or discontinue their relationship with Appirio, please email support@appirio.com. Appirio will respond to your correction or update request within at most 30 days from the date of your request.
Additional Information
Questions regarding this Statement or the practices of our Service should be directed to Appirio's Security Administrator by e-mailing such questions to security@appirio.com or by regular mail addressed to Appirio, Inc., 900 Concar Drive, San Mateo CA 94402.
