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Customer Videos

Starbucks
Chris Bruzzo, Starbucks CIO Demonstrates Pledge 5 App Built on Force.com.

Genentech
Todd Pierce, VP of IT for Genentech, discusses their successful implementation of Google Apps.

Appirio Customers Speak at Dreamforce 2009

BMC Software
Achieving a Global Transformation: Yes, Its Possible!
Need to achieve global transformation in months not years? Is your organization changing priorities and players mid-stream? If these scenarios sound familiar, this is your session. Join us to learn how high-tech leaders from BMC Software and Seagate Technology have achieved global transformations like these. You'll leave prepared to drive change in your company.

Convio
Run Your Professional Services Business in the Cloud, Part II
Traditional enterprise applications focus on inventory and transactions, not the people and projects at the heart of a services organization. In this session, a top-tier services organization will show how managing services resource planning with Appirio's PS Enterprise product helped grow its business by getting the right people on the right projects for successful delivery to customers.

Idearc Media
Architecting in the Cloud: Choosing the Right Technologies for Your Solution
Its been said that when the only tool you have is a hammer, the whole world looks like a nail. This session will compare and contrast different approaches to architecting and implementing a Force.com application. As the Force.com platform evolves, more features provide various ways to get the job done, some more appropriate than others based on use case. Dont let your world become a nail—come and expand your toolbox of tips and skills.

Perceptive Software
Self-Service: Build a Community, Thrill Customers, and Drive Down Service Costs
With the right online experience, everyone wins. Customers get real-time answers to their problems while you reduce your call volume. This fascinating session will showcase implementations of Salesforce CRMs customer portal, ideas community, and knowledge base. Learn how you can make self-service a destination, and watch loyalty go up while your service costs go down.

ServoTerra
Build Custom Landing Pages with Force.com Sites
Using Force.com sites, you can now build your own microsites and landing pages on the Force.com platform. These new pages let you track Web traffic and capture leads more easily than ever. Join us to learn best practices from customers who have increased their Web-to-lead conversion using sites. Well also show you how to use Force.com Labs CMSForce to build Web sites and landing pages in minutes, so you can turn your Web site into an automated lead-capture machine.

Starbucks
Capture Customer Insights Through Community Discussions
Online communities shape brand perceptions and let you form deeper connections with customers. They can also be instrumental in increasing organic Web traffic, generating leads, and uncovering new sales opportunities. Hear how other customers are leveraging this exciting new app as a central part of their social media marketing strategy.

Thompson Reuters
Thomson Reuters TRUSTs in Salesforce.com to Drive Enterprise Innovation
Come learn from a team of Thomson Reuters executives how they leveraged Salesforce CRM and the Force.com platform to build a best-of-breed solution for pre-sales prospecting, collaboration, and pipeline management with the global launch of TRUST (Thomson Reuters Unified Sales Tool).

TransUnion
Using the Service Cloud for the Enterprise
Looking to improve complex and mature external call centers, internal IT help desks, customer portals, or other customer service centers? This session features tactical information on how the Service Cloud can transform your enterprise call centers and other service solutions. The Service Cloud is up and running in the enterprise, and youll hear from the folks who are making it happen!