TransUnion

Cloud Story: SaaS Implementation - Salesforce CRM

Business Need: Online Customer Registration System

TransUnion has a wide range of customers who furnish and purchase consumer information

Need an accessible system that allows potential customers to login and enter information about their company

Appirio Solution: Sales Cloud, Force.com, Customer Portal

Defined business processes and designed a fluid system using Salesforce

Integrated Salesforce Customer Portal for prospect applications

Built custom user interface using Visualforce to provide rich, fluid user experience

Results: Custom Application with Rich UI

250+ Custom fields

27 Visualforce pages

3 Custom objects

Quote

“From an operations perspective, we saved somewhere between $75K to $200K not having to work with our IT team - we just buy customer portal licenses. For the customer portal piece we used Appirio. What Appirio in this case was able to help us do is save a significant amount of money by not only reducing our licensing costs, but also getting this project delivered in about 4 months, and that's including all the branding, traditional change management and project management.”

- Matt Brady
Director Sales Automation at TransUnion

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