Perceptive Software

Cloud Story: SaaS Implementation - Salesforce CRM

Business Need: Single Platform for Sales, Service and Pro Serv

Need best practice functionality across sales, customer service and professional services on a shared, scalable and customizable platform

Require predictable worldwide user experience with high availability

Appirio Solution: Service Cloud, PS Enterprise

Implemented Service Cloud with customer self-service enabled by Customer Portal, Content and Ideas

Built E-Learning application on Customer Portal

Implemented Scrumforce to manage internal development

Apprio PS Enterprise for professional services management

Results: Full Service Cloud (Portal, Content, Ideas) and PS Enterprise
6 month project, ongoing

Lotus Notes migration (for case management applications), Unanet migration

Lower overall development, support, and maintenance costs

Quote

“Perceptive Software delivers enterprise content management solutions to 2,000 customers in 45 countries. We chose Appirio PS Enterprise to power our services business, link our sales, support, and services teams, better manage our utilization and margin, and ensure successful delivery to our customers.”

- Pat Kearney
VP Professional Services at Perceptive Software

In the News

Appirio launches Professional Services Enterprise to move services organizations to the cloud. New professional service automation solution built on Force.com, designed for the needs of the world's most sophisticated service firms.
Click here for the full story

2010 Cloud Pioneer, Neale Wooten

Appirio Cloud Pioneers

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