Unify customer information across Siebel, SAP and 24 business unit CRM systems
Enable all business units and geographies to share best practices, leads and tools
Give thousands of field employees access to CRM tools and data
Appirio Solution:Multi-threaded integration unifying customer data across SAP, Siebel and Salesforce
Built web services "listeners" to identify changes in SAP and Siebel, and a custom object for central Salesforce org to "see" changes
Built dataflow between SAP/Siebel via webMethods to update Account and User info in central Salesforce org
Delivered multi-threaded Salesforce-to-Salesforce integration, including load balancing to handle high transaction volumes to update business unit orgs
Results:3000+ Users Online in 6 Months
Completed Salesforce-to-Salesforce work across 24 orgs with base integration in less than 7 weeks
Architected system to handle high transaction volume updates (>10,000/hour)
Most extensive use of Salesforce-to-Salesforce by any single entity to date
Achieved widespread adoption thanks to early successes, flexibility and ease-of-use
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