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Genentech

Cloud Story: SaaS Implementation - Google Apps

Business Need: Centralized Collaboration System

• Replace Oracle Calendar - difficult to maintain, slow, unreliable
  
• Replace Sendmail Mstore and Thunderbird email
  
• Migrate core messaging systems without impacting researcher productivity
  
  

Appirio Solution: Google Apps, Google App Engine, Force.com

• Conducted Google Email, Calendar, and Docs pilot with 1,500 users, then rolled out broadly
  
• Integrated with new systems, including Magic Meeting Maker
  
• Conducted training and on-site support

Results: 15,000 users, Oracle Migration

• Rolled out Google Apps to 15,000 users in one weekend
• Migrated 2.8M objects with a 99.99% success rate
• Help desk tickets below estimates, user response very positive

Video