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Carnival

Cloud Story: SaaS Implementation - Salesforce CRM

Business Need: Efficient Sales Lead Management

• Post booking Sales managers tasked with generating upgrade lead lists, a list of leads for distribution to the sales force to help fill seats, upsell existing customers
• Highly time dependent event, lists need to be managed out, updated, and reassigned as information changes
  
  

Appirio Solution: Sales Cloud, Force.com

• Sales Cloud rollout, allows for the sales managers to quickly and effectively assign sales call lists (generated by Hyperion)
• Each list has the ability to be filtered and sorted so that sales can prioritize follow-up calls and maximize post booking sales all within one page by maintaining the cabin sale data
• Call list reporting provided for management - call/closing metrics

Results: 20 Seats

• 20 Seats
• Completed in under 4 weeks
• First project in a series of CRM deployments