About Appirio
Appirio at a Glance
1 page overview of how Appirio accelerates the cloud-powered business.
Case Study: Enterasys' Service Cloud ROI (Registration Required)
Enterasys used Salesforce.com and Appirio to build a global service management application to track products and their related support contracts. The project enabled Enterasys to empower service agents with greater visibility into the overall customer and partner relationship, identify new service revenue opportunities, and reduce service inventory carrying costs. Download this Nucleus Case Study to learn more...
Case Study: IDC on Kindred's Mobile Cloud App (Registration Required)
"Appirio partnered with us to build a very successful mobile cloud CRM application for 224 of our nursing facilities on a tight timeframe and with limited budget," Barry Somervell, senior vice president of sales and business development at Kindred. "Early results show it is already having a positive impact on patient conversion rates and providing a better, more personalized experience for our sales team and customers." Download this IDC Case Study to learn more...
Technology Strategy and Management
Cloud Computing Ecosystem
Appirio's cloud ecosystem map- a living, breathing representation of this fast-moving market
Whitepaper: What Cloud Computing Can Do For Your Enterprise (Registration Required)
Cloud computing is seen by many organizations as a less costly, more agile alternative to installing, running and maintaining their own servers and software. But it often feels like a huge leap of faith for those that have traditionally operated computing on their own premises. Fortunately, the reports coming back from pioneers who have made that early journey into the unknown is encouraging. They have mostly found the benefits to be even greater than they imagined, while the barriers have proven less daunting than many feared.
Whitepaper: State of the Public Cloud: The Cloud Adopters' Perspective (Registration Required)
To understand the cloud adopter perspective, Appirio worked with Itracks, a leading online market research firm, to survey IT decision makers at 150+ mid-to-large sized North American companies (all with >500 employees, 65% with over 1000 employees) who had already adopted at least one leading SaaS or cloud application. We wanted to learn from these cloud adopters.
Whitepaper: Achieving Business Goals in the Cloud: The Importance of User Adoption (Registration Required)
Any technology project is only successful if people actually use the new technology. Cloud applications maybe much easier to use than traditional applications, but any new application is a major change for users and requires an adoption plan. However, traditional "change management" approaches aren't well suited to fast-moving cloud applications. Hear from renowned IT industry analyst Michael Krigsman (@mkrigsman), author of the IT project failures blog on ZDNet (www.zdnet.com), about how to build a lifecycle process to drive adoption for your cloud projects.
Whitepaper: Maximize Customer Interactions with Effective SAP-Salesforce Integration (Registration Required)
The right level of SAP-Salesforce integration enables information sharing across systems and helps sales more successfully target, acquire, service and develop customer relationships.
Recorded Webinar: Cloud Thought Leader Web Series - A Conversation with Eric Dirst, SVP & CIO, DeVry, Inc. (Registration Required)
In this webinar, you will learn how DeVry reimagined its student experience, how IT is viewed within the organization, and how the power of cloud computing has transformed both IT and DeVry’s business.
Recorded Webinar: Supercharge Development Productivity with Cloud Platforms and Crowdsourcing (Registration Required)
In today's fast-moving tech environment, there are more demands on your technology teams than ever. But technology teams that are stretched thin also have some powerful tools to exponentially increase productivity--hear how cloud platforms as a service and crowdsourced development can help your technology teams become more productive than ever before.
Datasheet: Cloud Orientation
Appirio offers a one day orientation to the cloud ecosystem, where we walk through a tailored set of cloud computing case studies and help you identify an opportunities to use the cloud in your business.
Datasheet: Cloud Metrics
Cloud Metrics provides IT executives and administrators with concrete metrics to: see where you stand relative to others in terms of system complexity; identify areas of risk within your Salesforce instance; make informed trade-offs on the next feature request. Sign-up for your free assessment.
Datasheet: Cloud Management
Appirio offers a portfolio of Cloud Management services to help enterprises maintain, enhance and monitor their cloud applications.
Sales and Customer Service
Recorded Webinar: Complexity Matters - Assessing the Health of Your Salesforce Org
Are your salesforce.com deployments taking longer than they used to? Is it becoming more difficult to troubleshoot issues? Are you wondering if there is an opportunity to retire code, and accomplish the same results through configuration? If you're asking yourself questions like these, you may already be down the path of unnecessary complexity which threatens to dilute the cloud's benefits of lower cost, ease of use, and flexibility to change. Watch this webinar and learn how leading companies are leveraging metrics from their Salesforce instance to measure their complexity and assess the trade-offs of the next change request.
Recorded Webinar: How Kelly Services Wows Employees and Customers with salesforce.com Service Cloud (Registration Required)
Service Cloud is the industry leading customer service solution in the market as recognized by the analysts community with over 34,000 customers large and small across industries. Join us to learn how Service Cloud and consulting partner Appirio are enabling Kelly Services, to deliver outstanding customer service both to their employees as well as to their customers and customer's customers. With over 25,000 contact center agents servicing 110 outsourced programs, Kelly Services uses Service Cloud to build a world-class multi-channel outsourced support infrastructure.
Recorded Webinar: UX and the Cloud
Why user experience should be considered in any Salesforce project? How to apply user experience principles to your Salesforce projects? How user experience drives adoption and results?
Recorded Webinar: You've implemented Salesforce CRM. What's next? (Registration Required)
In this webinar, we'll show you what’s possible with Force.com, with examples ranging from Japan's largest employer moving the core of their business to Force.com, to Starbucks launching a national campaign in under 4 weeks, to Appirio running our own services business entirely on the Force.com platform.
Datasheet: CloudFactor
CloudFactor brings sales people contextual customer information from Salesforce CRM into the Google communication and collaboration tools they use every day.
Whitepaper: 5 Ways to Use CRM to Sell More
Sales organizations can succeed solely with good sales reps and solid leadership driving them in a focused way. However, with a little thought given to tools and processes, those facets of the job that are sometimes the least rewarding, or let’s be honest, the most frustrating, to reps and their managers can become valuable and efficient components that enable the entire organization to reach greater heights.
HR and Finance
Whitepaper: The Changing World of HR Technology - 2012 Report Card and Predictions Actions for 2013
As we look back at 2012, we can safely say it was a chaotic and even crazy year in HR. From blockbuster acquisitions and further consolidation in the vendor space, to a dramatic shift from on-premise to cloud-based technologies, the past year presented HR with plenty of opportunities to help their organizations navigate – and benefit from – the ever-changing world of human capital management and HR technology.
Whitepaper: How Cloud-Based Human Capital Management Can Impact Business Results (Registration Required)
Next generation cloud-based HCM applications have the potential to provide never-before-imagined benefits that can maximize business results. However, HR and IT teams cannot approach them as they did systems of the past. In the same way an educator must approach each student slightly differently to maximize individual performance, HR and IT will need to couple the advancements in these new applications with an integrated systems and process approach to user experience and a renewed focus on change management and user adoption that empowers (not just supports) HR teams and the business they serve.
Whitepaper: HR Disruption, 2013 (Registration Required)
As cloud, mobile, and social tools continue to dominate the HR discussion, and the workforce grows impatient for consumer-grade technology, HR must respond by understanding what is possible with these emerging technologies and fundamentally change the way their people work or risk missing out on yet another business movement, once again leaving an empty seat at the table.
Whitepaper: Make Your Employee Portal Habit-Forming (Registration Required)
This Appirio white paper shows how today’s employee portals are quickly becoming more than simply efficient repositories of content. They are the nerve center of the employee experience—the jumping off point for everything from requesting personal time off to starting a performance review to finding an internal expert. They are also the place business leaders can quickly access business and talent metrics and intelligence to support better decision making.
Recorded Webinar: Reimagine Your Employee Portal
Are you tired of pouring time and resources into maintaining a static employee portal that few people actually use? We'll show you how to rethink the employee portal and use it as a way to create more engaged and effective employees.
Recorded Webinar: Rebooting Work - Making a Life while Making a Living
The promise of every new technology is that it will usher in new levels of efficiency at work, reducing our daily burdens and allowing us to spend more time with our families and pursue our personal passions. Cloud, mobile, and social technologies offer anytime, anywhere access to work, forever changing our relationship with our employer. Hear legendary Silicon Valley company builder and 30-year veteran of the technology industry, Maynard Webb, share his thoughts on the future of work with Jason Averbook, one of today's foremost HCM technology thought leaders.
Recorded Webinar: Building an Agile HR Strategy in 2013
Today's business landscape is rapidly changing and with it, creating new demands on HR. Business strategies shift and change on a much more frequent basis as do the expectations on HR to deliver outcomes and drive new levels of organizational performance. Today's HR and IT executives are challenged to create an environment where the workforce is able to react to changing priorities at a pace never seen before. Please join Appirio's Neil Jensen, Vice President, HCM Strategy Services; and Heidi Spirgi, SVP Global Business Solutions as they discuss how HR organizations can build an agile HR Technology Strategy poised to meet the new demands of business.
Recorded Webinar: The Changing World of HR Technology - 2012 Report Card & Predictions/Actions for 2013
Join Appirio experts Jason Averbook, Chief Business Innovation Officer, Heidi Spirgi, VP, Appirio Advisory Practice, and Wes Wu, Managing Consultant, for our fourth annual trends webinar as they look back at what shaped 2012 and ahead to developments they predict for HR and technology in the year ahead, as well as highlight actions that every HR leader should be taking to ensure they are well equipped and prepared for 2013 and beyond.
Recorded Webinar: Appirio + Knowledge Infusion - Achieving Transformation Together
Join Appirio co-founder, Narinder Singh, and Knowledge Infusion CEO, Jason Averbook, to learn more about how the combination of KI's human capital management (HCM) strategy & deployment expertise and Appirio's cloud expertise & innovation enables your organization to achieve true business transformation.
Recorded Webinar: The Power of Reporting in Workday Financials
Come explore the power of reporting in Workday. In this webinar we will explore all types of reporting: financial, operational and strategic (including financial statements that include headcount). We'll also look at operational reports that take a business view and tabular and graphical KPIs that help senior management run their business from their laptops on a 'real-time' basis.
Datasheet: Solutions to Reimagine HR
Reimaging HR takes more than just implementing Human Capital Management technology in your organization. Together, Appirio and Knowledge Infusion offer strategic HCM guidance and technology-enabled services to transform your HR function from tactical to strategic, and turn HR leaders into drivers of change.
Datasheet: Workday Deployment
Quickly migrate your core business services, HR, Finance and Payroll applications to the cloud.
Collaboration and Social
eBook: The State of Social at Work
A survey of over 300 users in the U.S. and U.K. that tries to better understand how employees are using social tools on the job, how far along they think their companies are with social, and the ways in which they think their company could benefit by adopting social.
Recorded Webinar: Google+ for the Enterprise - Advice for Early Adopters (Registration Required)
Tips and tricks on how to get started with Google+ and make it a success at your company.
Recorded Webinar: Google Apps User Adoption
Want to learn more about how user adoption can improve your Google Apps for Business deployment? Have you Gone Google, and you want more tools for user adoption? Are you thinking about rolling out a new service? We'll address these topics and more...
Recorded Webinar: Apps for Education: What EDU can learn from the Enterprise market
Brad Stark, cloud solutions architect at Appirio, shares learnings and best practices for deploying Google Apps, based on Appirio's experience with both EDU and Enterprise clients.
Recorded Webinar: Google Cloud Platform - Extend and Connect to Google Apps
Learn more about how Google Cloud Platform can help you customize and extend Google Apps to meet your company’s unique needs.
Recorded Webinar: JohnsonDiversey's Experience Migrating 10,000 Users to Google Apps (Registration Required)
Join Kiran Vedak (Senior Director of IT Architecture and Planning, JohnsonDiversey), Joseph Koziol (Google), and Carl Krupitzer (Appirio), as we talk about our experience in migrating 10000+ users to Google Apps from Lotus Notes in less than 5 months.
Datasheet: Social Enterprise
Appirio offers a comprehensive set of technology, services, and communities to help companies achieve the promise of the social enterprise.
Datasheet: Google Apps Migration
The purpose of this document is to provide a summary of the key tasks and associated costs of any Google Apps implementation.
