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What Makes Appirio Special?
What does it mean to Accelerate Enterprise Adoption of the Cloud?
Appirio delivers both products and services that help enterprise accelerate their adoption of the cloud. In our view, cloud computing includes applications, platforms and infrastructure delivered on-demand, through a web browser. Cloud solutions from companies like salesforce.com, Google and Amazon are transforming the enterprise IT landscape. More than ever, companies of all sizes are deploying solutions like Google Apps or salesforce.com instead of installing and maintaining their own on-premise applications. Appirio guides our customers through implementation and integration of cloud solutions to help them realize the benefits of the cloud—quantifiable cost savings, rapid time to value and innovation that drives the business.
Why is Appirio focused on delivering both products and services?
As the cloud becomes the predominant model for delivering enterprise software, the separation between firms providing software and services will blur, and in many cases, disappear completely. Market-leading companies like salesforce.com provide robust cloud platforms that are highly extensible, and enable companies like Appirio to deliver both services and value-added solutions that are also delivered on-demand.
For the customer, cloud computing has refocused efforts on solving business problems, not IT infrastructure issues. The ideal partner helps the customer focus on and solve these problems. Appirio believes that the partner who can solve each customer's individual business problems, while at the same time using those insights to address the overall market need, will be the better long-term partner.
Customers expect cloud solution providers to create products faster and more frequently. Unlike the on-premise software development model, engineering teams for cloud-based products can no longer simply collect customer requirements, disappear for months or years, and deliver a solution. For both the customer and the vendor, this environment creates a strong synergy between services and software that results in a constant cycle of service productization.
What kind of services do you provide?
Appirio delivers a full range of services, including cloud strategy, SaaS implementation services and cloud application development services. However, we differentiate ourselves in the areas of application development and integration. We have particular experience in these areas, and believe they are critical to accelerating the adoption of cloud solutions in medium and large enterprises.
More on Appirio's service offerings
What kind of products do you provide?
Appirio offers enterprise-class, fully supported applications that connect and extend today's leading on-demand platforms. Since we develop and deliver our products on the world's leading cloud platforms, we don't have to worry about application platforms or technology infrastructure—100% of our R&D effort is focused on the specific needs of our customers.
Here's what we have to offer:
- Professional Services Enterprise is an on-demand solution that helps service teams put the right people on the right projects for successful delivery to customers, and gives management insight that can be acted upon across every aspect of a services business.
- Cloud Connectors: Appirio is a leader at bringing together the power of Salesforce, Google, Amazon, and Facebook for the enterprise. Over 2,500 companies use our applications, and we have created 3 top 10 apps on AppExchange.
More on Appirio's current products
What differentiates Appirio from other companies?
- Deep and real world experience in complex integrations and large scale enterprise deployments, such as webMethods, SAP, and Accenture
- Proven ability to create enterprise applications on cloud platforms
- Exclusive focus on the cloud
- The ability to understand and balance the requirements of both “the business” and IT - our consultants have spent their careers on working on each side of the fence
Do you practice what you preach - does Appirio run on an on-demand platform?
Appirio runs on software-as-a-service. We live and breathe it every day. We have an intimate sense of the strengths and limitations of this approach, and have gained tremendous experience in making these SaaS solutions work together.
- We use salesforce.com for sales force automation (SFA), including campaigns, leads, opportunities, forecasting, dashboards, and territory management
- We use the salesforce.com Call Center for service & support and the self-service portal to manage our global product support teams
- We built a recruiting manager application on Force.com to manage the hiring process
- We built a professional services automation (PSA) application on Force.com to manage consultant scheduling, project billing, and customer surveys
- We built an IT asset tracker application on Force.com to manage our laptops and other hardware (although honestly we don't have much hardware!)
- We built expense reporting and paid time off applications on Force.com for our employees to use in their day-to-day business
- We built an HR Information System (HRIS) on Force.com to track all employee personnel data and enable HR processes
- We use EchoSign for electronic signatures on all legal documents such as SOWs and MSAs
- We use Force.com Sites to build things like conference registration pages
- We use Google Apps for our enterprise email and calendaring
- We use Google Docs and Spreadsheets for word processing, spreadsheets, and document collaboration
- We use Intacct for our financials, and have fully integrated it with SFDC for both sales orders and billable timecard invoicing
- We use RingLead for SFDC de-duplication of leads and contacts
- We use Marketo to automate our lead nurturing and qualification processes
- We use Benetrac for administering employee benefits and ADP for administering our payroll
- We use Citrix GoToMeeting and GoToWebinar for virtual conferencing and desktop sharing
- We use BVFreeConferencing for teleconferencing
- On the road we rely on Verizon Wireless broadband cards and T-Mobile hotspots for network connectivity
In fact, Appirio has vowed to never own a server, leading the way to the "serverless enterprise."
Why Did Appirio Get Started?
The founders of Appirio built our careers creating and deploying application and infrastructure software to medium and large enterprises. Through these experiences, we have come to recognize some flaws in the "on-premise" software model:
- Vendors' operations focus on large one-time transactions, rather than sustained delivery of customer value.
- Products development organizations are unable to regularly deliver new and innovative features, because an increasing proportion of effort is spent developing migration and upgrade capabilities for customers who must maintain their own software.
- Service & support organizations are overburdened with the challenge of supporting a wide number of product versions and customer-authored customizations that run in a virtually infinite variety of environments.
Appirio's founders have also held roles where they have led the adoption of cloud applications for internal use. These efforts reinforced our belief in the inherent strengths of a model that better balances the obligations of software vendors and customers. The founders of Appirio strongly believe that the cloud allows customers to focus more on applications that benefit their business, rather than developing, administering and operating software and hardware.
We are excited and committed to deliver solutions we believe are inherently more sustainable, balance the customer-vendor relationship, and provide more value than on-premise enterprise software.
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