|
|
 "Running a Technical Support Department with SaaS Solutions", by Appirio Founder Glenn Weinstein, appears in the March edition of the Service and Support Professional Association (SSPA) News. The article explains how tech support departments adopt SaaS solutions to provide flexibility and improve customer service. [Read Complete Article] |
Senior Transitions assists seniors in finding communities that will meet their increasing needs as they age. From assisted living to memory care, they help match seniors to some of the best senior living communities across the country
By using salesforce.com with Google Maps, Senior Transitions counselors can quickly narrow in on residences that best match a senior's geography with key attributes of care such as whether a senior requires special assisted living or other care needs.
The user interface inside of salesforce.com (via s-control) combines profile information on residential centers with Google's mapping capability. As various attributes of care are selected, the map immediately updates to show the matching residences. The mashup helps the productivity of the counselors and ensures they can continue to provide world class service to every senior they work with. |
 Appirio CEO Chris Barbin, former CIO of Borland Software, will be presenting with salesforce.com in several cities as part of their CIO Breakfast Series. Chris will describe Borland's journey from using on-premise CRM, to salesforce.com as a CRM application, and then finally leveraging Apex as a platform. Chris will present a pragmatic approach to evaluating and managing the change caused by on-demand applications across the entire business.
Cities where Appirio is presenting include San Diego, Toronto, Huntington Beach, and Denver.
For more information please contact us at clear@appirio.com or salesforce.com. |
March 15, 2007
Running a Technical Support Department with SaaS Solutions
Appirio founder Glenn Weinstein explains how tech support departments are adopting SaaS solutions to provide flexibility and improve customer service.
February 19, 2007
CRC Health Group Selects Appirio to Design Custom CRM Platform
Appirio leads a multi-phase project to deliver a new CRM system to track activity for CRC's 110 facilities and its call center that handles 80,000 calls per year.
Feburary 15, 2007
Survey: What (Potential) Apex Developers Want from Salesforce (eWeek)
Appirio founders Narinder Singh and Glenn Weinstein describe how to unleash the power of Apex, the industry's first on-demand platform. |
The Appirio Blog, A CIO's Guide to On-Demand, provides senior IT and business exectutives with:
- Insight on how SaaS solutions can impact their business
- Pragmatic advice on how to plan and execute an On-Demand strategy
- Condensed market information that cuts through industry hype
 Subscribe Now! |
Startups signal trends that end up impacting the technology of more established companies. Turned off by the high upfront cost and slow innovation of on-premise software, startups were among the first to embrace companies like salesforce.com.
Appirio’s approach to our own IT infrastructure relies completely on SaaS solutions; thus reducing out hardware, network, and software cost to a minimum. We pay nothing for our collaboration infrastructure, and reasonable costs for the services our transactional systems provide. Our costs ramp smoothly - we pay for additional capabilities as we use them - never investing upfront and hoping for some future value. Benefits come in real time.
 Our approach offers lessons to even a large enterprise. Even if you use a standard software selection matrix for each category, weighing pros versus cons and costs versus value for each choice, in almost every category, the SaaS solution is far superior. This is especially true when collaboration is a requirement. Consider two extremes - if you had to provide an email solution for 10 million people, would you trust Google or try to build it yourself on an Exchange instance? At the other end of the spectrum, can you imagine implementing and rolling out Siebel on-premise for a salesforce of one?
 At either end of the spectrum, SaaS is a clear winner. We believe the models make sense for almost any company. The real challenge is not in deciding if SaaS is the right approach, but in figuring out where should you start, and how to reduce the switching costs.
Keep on the lookout for how small, successful companies are scaling up their IT. The future of the serverless enterprise is already here - it's just not evenly distributed (with apologies to William Gibson). |
|
About Appirio
Appirio, Inc. delivers services and products to help medium
to large enterprises accelerate on-demand adoption. Appirio helps customers with strategy, services, custom application
development, integration and products and is a thought leader in
on-demand solutions delivery.
[Opt out of receiving future
updates] |
|
