Client Manager
About Us
Appirio provides products and services that help enterprises accelerate their adoption of on-demand. Appirio has a proven track record of delivering business value to customers by implementing mission-critical Software-as-a-Service (SaaS) solutions based on platforms such as Salesforce and Google Apps, and developing innovative applications that connect and extend today's leading on-demand platforms. Appirio was founded in 2006, is the fastest growing partner of salesforce.com and Google, and is backed by Sequoia Capital.
On-demand software is changing the world. More than ever, large companies are deploying systems like Salesforce.com instead of installing and maintaining their own on-premise applications. An Appirio Client Manager will guide our customers through implementation and integration of on-demand enterprise applications such as Salesforce.com. You will gain valuable experience with cutting-edge software-as-a-service (SaaS) technologies as you help customers realize the benefits of on-demand software – no maintenance, easier configuration, higher reliability, and wider adoption.
Candidate Profile
- Enthusiastic, professional, and confident personality, with a focus on customer success
- Excellent listening skills to fully understand the customer requirements and pain points
- Ability to translate customer requirements into implementation plans
- Technical acumen to convert plans into real solutions that work
- Driven by customer success with a team player attitude
- Located and able to work in the U.S. and able to travel up to 40-60% (Silicon Valley, Atlanta, and Washington DC areas preferred)
- Looking for a full-time position
Preferred Skills/Experience
- M.S. degree in Computer Science, Software Engineering, MIS or equivalent
- 6+ years of experience with technical implementations of customer projects
- 3+ years experience with project management of enterprise software deployments
- 2+ years of experience with salesforce.com configuration and custom development
- Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.)
- Experience with enterprise integration tools and extract, transformation and load (ETL) tools
- Application development experience with Javascript, XML, HTTP, Java, C++, ASP, SQL
- Strong presentation and communication skills
Duties
Appirio is focused on salesforce.com and Google Enterprise customer implementations. Client managers are responsible for developing business opportunities, working with partners and making customers successful. This is a sales-oriented position with a commissions-based compensation plan based on making quota. Specific duties include:
- Generating sales leads through involvement in marketing activities
- Managing sales opportunities through a defined sales cycle
- Generating Statement of Work proposals
- Working with sales and marketing teams from partners such as salesforce.com and Google Enterprise to jointly close opportunities
- Directly managing customer success via part-time billable assignments
Salary and Benefits
- Salary range for this position is based on experience and will be a combination of base salary plus commissions
- Comprehensive health plan through BlueCross BlueShield including medical, dental, and vision coverage (full-time employees only) + 401K
- Specialized training in salesforce.com and Google Enterprise technologies
- Ability to work remotely, from a home office
Next Steps
- Submit your resume and cover letter to Appirio at careers@appirio.com
- Successful candidates will be interviewed via telephone, then in person
- Appirio is hiring quickly! Customer demand for salesforce.com and Google Enterprise systems is growing every day. We will more than double the size of our company in the next 12 months.
